Terms & Conditions
Company Name: PulsePeBy using PulsePe's BBPS (Bharat Bill Payment System) services, you agree to the following Terms & Conditions.
1. BBPS Services
PulsePe provides or facilitates bill payment services through the BBPS ecosystem and authorised payment/service partners. Available billers and payment services may change from time to time.2. Customer Information
Customers must provide accurate and complete information, including the biller name, customer/consumer number, account number, mobile number, and other details required for payment. PulsePe shall not be responsible for payment issues caused by incorrect information provided by the customer.3. Payment Authorisation
Once a customer confirms a payment, the transaction is submitted for processing through the applicable payment service provider. Customers are responsible for verifying the biller and payment details before completing the transaction.4. Transaction Status
Transactions may be marked as Successful, Failed, Pending, Reversed, Refunded, or Declined. A payment being debited from a customer's account does not necessarily mean that the bill payment has been successfully completed. Final status may depend on confirmation from the relevant bank, payment service provider, BBPS participant, or biller.5. Failed, Pending & Reversed Transactions
If a transaction fails, remains pending, or is reversed, the transaction and any applicable refund/reversal will be handled in accordance with applicable RBI requirements, BBPS rules, payment-system procedures, and the policies of the relevant payment service provider.Customers should retain their transaction/reference number until the transaction is resolved.
6. Refund & Cancellation
A successfully completed bill payment generally cannot be cancelled merely because the customer changes their mind. Refunds or reversals may be available for eligible failed, duplicate, reversed, or otherwise qualifying transactions, subject to applicable laws, BBPS rules, biller policies, and payment-system procedures.7. Biller Responsibility
PulsePe facilitates payment and does not determine the underlying bill amount, due date, outstanding balance, meter reading, or quality of services provided by the biller. Disputes regarding the underlying bill or service should be raised with the respective biller.8. Fraud & Security
Customers must keep their OTP, UPI PIN, card PIN, CVV, passwords, and other payment credentials confidential. Customers must immediately report any suspected unauthorised transaction to PulsePe and the relevant bank/payment service provider. PulsePe may suspend or investigate transactions suspected of fraud or misuse.9. Service Availability & Liability
PulsePe aims to provide reliable services but does not guarantee uninterrupted or error-free availability. Delays or failures caused by banks, payment networks, billers, BBPS participants, internet/telecommunication failures, technical issues, or circumstances beyond PulsePe's reasonable control may occur. Nothing in these Terms limits any rights or protections that cannot legally be excluded.10. Customer Support & Applicable Law
For transaction-related complaints or support, please contact:PulsePe
Email: info@pulsepe.com
Phone: +91 90050 09296
Website: https://pulsepe.com
Address: Shop No. 203, Possible Triangle, Mavdi Main Road, Rajkot, Gujarat – 360004, India
These Terms shall be governed by the applicable laws of India, including applicable RBI directions, BBPS rules, and payment-system requirements.